Waiter with Mask

COVID Policy

COVID-19 began its spread around the globe and has affected thousands of people. We have remained open during these challenging times and our role has not changed: serving our communities safely during this time is critical. We care about our team members, customers, business suppliers and products and have adapted to the new reality by taking additional measures in real-time. We will continue to monitor the situation closely and post updates here about the measures Muscle Complex is taking.

 

How we are serving our customers:

  • Sanitizing stations at the store entrances, registers, and pick-up stations

  • Placed a limit on the number of customers inside the store at once (3-4 max)

  • Added FREE curbside pickup to reduce in-store traffic

  • Require customers to wear masks in store

How we are caring for our employees:

  • Providing masks to all employees

  • Mandated all non-essential staff to work from home

  • Operating under social distancing guidelines in our stores and warehouse ensuring that interaction among and between team members and customers can happen at a safe distance

  • Implemented enhanced daily cleanliness and sanitation protocols across all stores and facilities, on top of our standard stringent protocols

  • We encourage our employees to work as a team and look after one another so that actions outside the workplace do not affect our entire team, especially during the early phases of reopening.

How we are adjusting our operations in our stores and warehouse:

  • Requested all third party vendors to submit their COVID-19 mitigation action plans and reviewed them to ensure they are increasing standards in both production and delivery.

  • All food and product sampling and demos have been suspended.

  • Enhanced safety and sanitization practices