Shipping & Returns

SHIPPING POLICY

The online store does not ship on holidays or weekends as Canada Post doesn’t pick up on weekends or holidays. If we have everything in stock, orders will usually go out same day or next day. If we do not have stock, products will be sent out as soon as new stock arrives.

If a product that you have ordered is not available or on back order, you will receive an email from us before your order has been shipped out. We will offer to hold your order & ship everything once the missing product(s) are back in stock. Alternatively we can issue a refund or credit for the missing product(s). 

 

Time

Everything is shipped expedited, so orders arrive in a timely matter and a tracking number is sent as soon as the parcel is packed. Which is trackable late afternoon/early evening on the same day the order is packed, once Canada Post scans the order in.

 

Shipping Cost

Orders shipped within Canada with a subtotal of $99 or more before tax qualify for free shipping. 

Orders shipped to the US with a subtotal of $200 or more before tax qualify for free shipping. 

Anytime your subtotal drops below $99 in Canada or $200 in the US, this includes using coupons, points or price matching, you will be charged a flat shipping rate charge of $19.99 in Canada or $45 in the US. You may also choose expedited shipping at a flat shipping rate of $35 in Canada.

ALL PRICES ARE IN CANADIAN CURRENCY.


We only ship within CANADA & US 

For all California Residents 

We have stopped online sales, due to a legal regulation called Proposition 65. The products on our site are not labelled to meet these requirements. So we will no longer sell products to the state of California for the time being.

RETURN & EXCHANGE POLICY
Return Policy

All International sales are final.

No returns or refunds on Domestic sales. Products may be exchanged if they are unopened and not damaged.

 

Damaged or Incorrect Items

In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact muscle.complex@hotmail.com within 48 hours and we will be happy to assist you in resolving this matter.